Virtual reference best practices : tailoring services to your library
2009,
Book
, viii, 148 pages :
Place Hold
2537336
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Full Bibliographic Record
| Publication information: |
Chicago : American Library Association, c2009. |
| ISBN: |
9780838909751 (alk. paper) |
| Language: |
English |
| Record ID: |
2537336 |
| Format: |
Regular Print Book |
| Physical description: |
viii, 148 pages : illustrations ; 28 cm. |
| Date acquired: |
October 20, 2009
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| More creator details: |
M. Kathleen Kern. |
| Contents note: |
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. |
| Electronic access: |
Table of contents only |
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