Change your Personal Information

The following information can be updated in your account online:

• email address
• telephone number
• password/PIN
• preferred name
• home branch

Other updates must be made by library staff at any branch.

Update your email address

The email address in your account is used to send your hold pickup, overdue and due date reminder notices. To update your email address:

1. Go to the Account Settings section in your account.
2. Select Email, phone & notifications.
3. In the Email address field, enter your new email address.
4. Select Save.

Note: You must complete a confirmation process in order to be signed up for email notification.

Update your phone number

The phone number in your account is used to send your hold pickup and overdue notices. Note that due date reminders are not available by phone. To update your phone number:

1. Go to the Account Settings section in your account.
2. Select Email, phone & notifications.
3. In the Telephone number field, enter your new phone number.
4. Make sure it is a number that we call.
5. Select Save.

Change your password/PIN

1. Go to the Account Settings section in your account.
2. Select Change password/PIN.
3. Enter your new password/PIN number and confirm it.
4. Select Save.

Add or change your preferred name

Your Preferred name displays in your account on the website and in your email greeting.

1. Go to the Account Settings section in your account.
2. Select Email, phone & notifications.
3. In the Preferred Name field, enter the name you would like to display.
4. Select Save.

Change your home branch

1. Go to the Account Settings section in your account.
2. Select Home branch, then Edit beside the name of your current home branch.
3. Use the dropdown menu to select a new home branch.
4. Click on Change home branch. You will get a confirmation message and your new home branch will display.

Update other personal information

If your address changes, please let us know. Staff at your local branch have to update this information for you - it can't be done online or by phone. Please bring valid identification showing your name and new address.